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To learn more about Delphi's Medical Advocate Program (MAP), please read through the answers to these frequently asked questions. If you have additional questions, feel free to call a MAP healthcare representative toll free at 888-289-0700 or email us. Our offices are open Monday through Friday from 8:30 AM to 5:00 PM (Eastern Standard Time).

Why do I need this program?
Obtaining quality medical care has become increasingly difficult and confusing. Usually, a person knows more about any other purchase they make other than the most important one — their healthcare. MAP assists you in making better, more informed decisions about your medical care and the costs involved in your choices. We answer your questions, help you find the right physicians and follow up with you until you achieve the outcome planned. The result — you waste less and get more out of your healthcare benefits, get better care and better outcomes—and you return to work faster, with fewer complications. MAP is all about your health!

Does the MAP program cost me money?
Typically, your employer will pay for all of the costs of the program without any cost to you—the employee.

Who does Delphi work for?
Delphi is completely independent from your employer, your physicians, your insurance carrier or claims administrator. Delphi's MAP representatives are medically-qualified professionals solely serving you and your family's best interests.

Who is covered under the MAP program?
As a member, you and your immediate family are covered for services under MAP, including your spouse and/or dependents, even though they may be covered under a different benefit program. Anyone in your immediate family may call at any time.

How do I call MAP?
Just call a MAP representative at either 888-289-0700 or 727-573-5737.

When can I call MAP?
Our offices are open Monday through Friday between the hours of 8:30am and 5:00pm Eastern Standard Time.

Are my conversations kept confidential?
Yes. All information we obtain from any source regarding you or your family is kept completely confidential. We have strict procedures that follow the Federal and State guidelines for privacy of medical and personal information.

When should I call a MAP representative for services?
You will want to call...

• When you have some medical symptoms and would like to talk with someone about them.
• When you would like to have quality information on any physicians or medical facilities in your area.
• When you need to see a specialist or have a procedure done in a hospital or outpatient facility.
• When you have medical questions you would like to have answered by one of our medical professionals.
• When you need medical information on specific ailments.
• When you would like to have information on alternative treatment options you may want to consider.
• When you want a second opinion.
• When you would like to discuss questions to ask your physician regarding symptoms and ailments you may have.
• When you would like information on organizations, social services and assistance groups available in the area that you may want to contact.
• When you are having trouble getting the medical services you need . . . when you need them.

What are the qualifications of the MAP representative who answers my medical questions and addresses my medical concerns?
Delphi’s professional medical staff is comprised of both licensed nurses and physicians with many years of experience in helping others with their medical problems.

How often can I use the program?
Call as often as you feel necessary. We encourage you to call on any health matter. We may call you for follow up to make sure your medical treatment is going as planned.

How current and reliable is the data Delphi uses to discern one doctor’s capabilities from another, one facility from another, etc.?
Delphi owns a proprietary database of medical and cost data of highly-detailed information, which is compiled from inpatient and outpatient surgical procedures performed in medical facilities in your area. The data is frequently updated to ensure Delphi’s representatives use the most current information to develop a comparative analysis
of your options.